F . A . Q .
How long does it take an order to be dispatched?
If an item is in stock we aim to dispatch within 3 working days. If an item, especially a ceramic item, is out of stock we can arrange for a special order. Please allow for up to 6 weeks for a special order.
Can I put my ceramic items in the dishwasher and microwave?
All our ceramic items are food, dishwasher and microwave safe.
My shipping charges are high - why is this?
Shipping charges are often determined by weight. Pottery especially can be heavy and large in size which may contribute to larger shipping costs. We do our best to outsource our heavy shipping order with a variety of couriers ranging from Royal Mail, DHL, UPS, Canada Post, Parcel Force and DPD. For regular items a fixed rate shipping charge will be determined at checkout.
Do you cover duties on International shipments?
Import duties and charges are the responsibility of the customer upon receipt of their parcel.
An item has broken in shipment, what do I do?
Please take a photo of your broken item and all the packaging and email it through to us at firstname.lastname@example.org
I don't like my items, can I get a refund?
You are entitled to a refund up to 2 weeks from the date you received your items. For items returned after 2 weeks and up to 90 days a credit note for the full amount will be offered. After 90 days we cannot offer any more refund options.
How do I place a special order?
Just drop us an email at email@example.com
Do you provide wholesale?
For all whoelsale enquiries please contact firstname.lastname@example.org
How can I pay for my order?
We support all major credit and debit cards (including Amex). We also accept online payments through PayPal.
I would like to redeem a voucher or gift card - where can I do this?
Please enter your Gift Card or Voucher code at checkout and your discount will be applied.
Do you offer a wedding registry service?
YES! We are still growing so we highly reccommend that if you would like to create a registry to do so with the gifting order deadline at least 3 months to go before your big day / your gift delivery date. Depending on the amount of items, we may need to add this to our making list and as everything is made by us in house we need time and care to do a good job and ensure everything runs on time.